ClassQ Teacher Setup Guide

Plain-language classroom setup guide for teachers, plus practical testing and BenQ display advice.
Last updated April 16, 2026.

ClassQ Teacher Setup Guide

This guide is written for a teacher who wants clear steps, plain language, and enough detail to feel confident using the system.

What ClassQ Is

ClassQ is a classroom "take-a-number" system for live help, check-ins, conferences, or station-based teacher support.

Think of it like this:

Students join from their own device, the teacher manages the line, and the board shows the current number and what is coming next.

What Problem It Solves

Use ClassQ when:

Good classroom examples:

Main Features and What Each One Is For

Feature What It Does Why a Teacher Would Use It
Teacher sign-in Lets the teacher access their classrooms and sessions Keeps class data private and tied to the teacher
Classroom A reusable class space with one permanent code Easy for students to remember and reuse
Dashboard class cards Show each class with quick actions and copyable links Lets the teacher run class without hunting through menus
Classroom switcher Lets the teacher jump between classes from the header Helpful for teachers who teach multiple periods
Live session Turns the classroom queue on for the day or class period Starts the actual active queue
Access code Short code students type in to join Faster than searching or clicking through menus
QR code Students scan to join instantly Useful when students are on phones or quick laptop camera scan
Board display Shows current number, next up, class code, and QR Gives the whole room a clear view of the queue
Teacher console Lets the teacher complete, skip, pause, and manage the queue Main command center during class
Student join page Lets students enter a name and join the line Very simple, low-friction student flow
Student help modal Gives students short directions in student-friendly language Reminds students to use a first name, join once, keep working, and cancel if they solve it
Student status page Shows a student their number and place in line Reduces "When is it my turn?" interruptions
ClassIQ teacher help Teacher chat assistant with built-in ClassQ help docs and app links Helps a teacher find instructions and draft next actions without leaving the app
Lesson Assistant setup Optional classroom setup to enable AI-powered help for students during class Lets students ask questions about lesson materials while waiting in the queue
Lesson materials Teachers can upload lesson plans, homework, or worked examples for reference Grounds the Lesson Assistant in actual class content
Roster management Teachers can build and maintain a list of students in their classroom Consolidates student data from CSV, LMS, and live ticket sign-ups
Show names on board Optional classroom setting for displaying names publicly Useful only if the teacher wants names visible
Student cancel Lets a student remove themselves from the line Helpful when they solved it themselves or no longer need help
Teacher board PIN One teacher PIN set on the dashboard that works across all of that teacher's classrooms Useful if the teacher is standing at the board and not at a laptop
Reporting time zone Teacher-wide U.S. time zone setting for session times and reports Keeps recent session times and future reports aligned to the teacher's school day
Recent session metrics Shows total requests, completed, cancelled, skips, and average wait Gives a quick after-class summary without opening a full report
Name cleanup and review Cleans simple name casing and hides flagged names until teacher review Helps with mistyped names and protects the public board from inappropriate names
Copy join and display links Gives the teacher one-click copies of the student link and board link Makes it easy to email, post, or reopen the right screen
Pause session Keeps the session visible but temporarily stops queue actions Good during announcements or transitions
Reset queue Clears active requests Useful when a class ends or you need a fresh start
End session Closes the line completely Prevents new students from joining after class ends

The 3 Main Screens

1. Board Display

This is the public classroom screen.

Students should be able to look at it from across the room and quickly understand:

2. Teacher Console

This is the teacher control screen.

This is where the teacher:

3. Student Join / Status Screen

This is the student side.

Students use it to:

Best simple setup

This is the easiest and safest setup because the public board stays clean and the teacher has a private control screen.

Backup setup

If needed, the teacher can unlock limited controls on the BenQ using the board PIN. The same teacher PIN works across all classrooms owned by that teacher. This is useful if the teacher is already standing at the board.

What not to do if possible

BenQ Board Best Practices

These are practical classroom best practices, not hard technical rules.

Recommended BenQ habits

Helpful classroom setup tips

Why this matters

A digital signage screen should behave like a classroom sign, not like a normal busy website. The display works best when it stays stable, full screen, and uncluttered.

Important: If the board is used as the public display, avoid leaving the teacher console visible on that same screen unless you intentionally unlock it with the board PIN.

Before the First Day of Use

Teacher setup checklist

  1. Sign in to ClassQ.
  2. Create your classroom.
  3. Confirm the classroom code looks right and is easy to read.
  4. Decide whether you want student names shown on the public board for that classroom.
  5. On the dashboard, set your Reporting time zone so recent sessions and future reports match your school day.
  6. On the dashboard, set a teacher PIN if you want BenQ-side controls. That one PIN will work in all of your classrooms.
  7. Copy the student join link and, if needed, post or email it to students.
  8. Start a practice live session.
  9. Open the board display on the BenQ.
  10. Test a student join from a phone or second device.
  11. Complete, skip, and cancel at least one test request.
  12. End the session and confirm recent session metrics appear on the classroom page.

What success looks like

How to Run It During Class

Typical daily flow

Step 1: Teacher logs in

Open the teacher side and sign in.

Step 2: Teacher starts a live session

Choose the classroom and start the queue for that class period.

Step 3: Open the BenQ display

Open the display page on the board so the room can see:

Step 4: Students join

Students either:

Step 5: Teacher works through the queue

As each student is finished, the teacher taps:

Step 6: End or reset at the right time

Screen-by-Screen Scenarios

Landing screen

What this screen is for

It helps users choose where they are going.

Typical use

Example scenario

A student who does not have the QR code yet can still open the main app page and choose the join path manually.

Login screen

What this screen is for

Lets the teacher access classroom and session management.

Typical use

Used once at the beginning of the day or once per browser session.

Example scenario

A teacher opens the app before first period, logs in once, and stays signed in through the school day.

Dashboard screen

What this screen is for

Shows the teacher's classrooms and acts like the home base for daily setup.

Typical use

The teacher uses it to:

Example scenario

A teacher has Algebra Lab, Homeroom, and Study Hall. They open the dashboard, confirm the reporting time zone says Eastern or their correct U.S. time zone, copy the Algebra join link into Google Classroom, start the Algebra session, and later switch to Study Hall from the same header. If they forget where a setting lives, they open ClassIQ Help and ask in plain language.

Classroom settings screen

What this screen is for

This is where the teacher configures the classroom itself and manages student data.

Typical use

The teacher checks:

Classroom settings tabs

The classroom page has several tabs:

Info tab

Roster tab

Lesson Assistant tab (appears only if the teacher has enabled this feature from classroom settings) - Enable/disable students Ask This Lesson button - lets you control whether students can ask AI-powered questions during class - Choose answer mode - "Guided" mode gives hinting and rephrasing; "Explain" mode gives fuller explanations - Upload lesson materials - add lesson plans, examples, or homework files so the assistant knows what to help about - Manage materials - list and delete uploaded files

Example scenario

A teacher creates a new classroom called "Algebra 2 Period 3". They decide to keep student names private on the board. They turn on Lesson Assistant, select "Guided" mode so students get hints instead of full answers, and upload yesterday's homework and a worked example. Then they copy the class join link and post it in Google Classroom. Students who join the queue can now ask questions about the materials. After class, they return to this page and use Recent sessions to see how many tickets were completed, cancelled, skipped, and how long students waited on average.

Teacher live session screen

What this screen is for

This is the main control center during class.

Typical use

The teacher uses it to:

Example scenario

During independent practice, the teacher keeps this page open on a laptop and taps Complete each time a student is finished. If a student types an inappropriate or suspicious name, the teacher sees a persistent review alert and can choose Change or Allow.

Board display screen

What this screen is for

This is the public view for the room.

Typical use

Students look at it to know whether they are up now, next, or still waiting.

Example scenario

A student sees their number under Next up, stays in their seat, and gets ready before being called.

Student join screen

What this screen is for

This is the student entry screen.

Typical use

A student enters their name and joins the queue.

Example scenario

A student is stuck on a problem, scans the QR code, types their name, and joins the line in under 10 seconds. Simple casing is cleaned automatically, such as ryan becoming Ryan or ryan iii becoming Ryan III.

Student ticket status screen

What this screen is for

Shows the student their active ticket and current queue status.

Typical use

The student checks progress without interrupting the teacher.

Example scenario

A student sees they still have two people ahead, so they keep working instead of walking to the teacher desk.

Teacher Controls Explained in Plain Language

Control Plain-language meaning When to use it
Complete "This student is done. Move to the next one." After helping a student
Skip "Skip this student for now." If they are absent, not ready, or walked away
Recall "Show the same current student again." If you need to call the same person again
Pause "Freeze teacher actions for a moment." During announcements, transitions, or interruptions
Resume "Continue the queue." After a pause
Reset queue "Clear all active requests." At the end of a work block or if the queue got messy
End session "Close the line completely." At the end of class
Lock board controls "Hide teacher controls on the board." After using the BenQ PIN mode

Student Name Cleanup and Review

ClassQ tries to keep names readable and safe without slowing students down.

What happens automatically

What happens with questionable names

If a name looks inappropriate, ClassQ still lets the student join the queue, but it hides that name from the public board. The teacher sees a review alert on the live session screen and can:

This keeps the classroom flow moving while protecting what appears on the public display.

Recent Session Metrics and Reporting Time Zone

The dashboard has a Reporting time zone button. Set this to the teacher's U.S. time zone so times in recent sessions and future reports match the school day.

Supported options are Eastern, Central, Mountain, Arizona, Pacific, Alaska, and Hawaii.

On each classroom page, the Recent sessions area shows quick metrics for each session:

Metric What it means
Total How many students joined during that session
Completed How many tickets the teacher finished
Cancelled How many requests were cancelled
Skips How many times the teacher used skip
Avg wait Average time from joining until being called

These metrics are meant as a quick classroom audit trail. A fuller reporting page can build on this later.

Student Features Explained in Plain Language

Feature What the student sees Why it matters
Join with code A short classroom code Quick to type
Join with QR A QR code on the board Fastest way to join
Ticket number Their place in line Easy to track
People ahead How many students are still before them Helps them decide whether to keep working
Estimated wait A simple wait estimate Sets expectations
Cancel request Removes themselves from the line Useful if they solved it on their own
How this works A short help popup Reminds them to use a first name, join once, keep working, and cancel if done

Student-friendly language

Students should understand the queue like this:

ClassIQ Teacher Help

ClassIQ is the teacher help assistant inside ClassQ.

It can:

ClassIQ does not silently change class data in this version. It can suggest or draft actions, but the teacher stays in control.

Suggested Classroom Routine

Good classroom language to use

Good teacher habits

This is a smart shortcut.

Why email the link?

It makes joining faster because students do not need to:

Recommended strategy

Email or post the class join link in your normal classroom communication system, such as:

Best practice

Send the classroom join URL, not a one-time session URL. That way students always use the same link for that class.

Example format:

Suggested message to students

"If you need teacher help during work time, open this link and join the help queue. Keep the tab open so you can see your turn."

Tip: Posting the join link in your class LMS plus showing the QR code on the BenQ gives students two easy ways to join.

Easiest teacher workflow

You do not have to build the link by hand.

  1. Open the dashboard.
  2. Find the classroom card.
  3. Click the copy icon next to Student join link.
  4. Paste that link into email, Google Classroom, Canvas, Teams, or your LMS.

You can use the copy icon next to Display board link the same way when you want to reopen the public board quickly on the BenQ.

How a Teacher Can Test Everything Alone

You can fully test the system by yourself using three screens:

Self-test setup

Device 1: teacher computer

Use this for:

Device 2: BenQ display

Use this for:

Device 3: phone

Use this as a pretend student device.

Self-test script

Test 1: start and display

  1. Log in on the computer.
  2. Start a live session from the classroom card on the dashboard.
  3. Copy or open the display board link on the BenQ.
  4. Confirm the code and QR show clearly.

Test 2: student join

  1. Scan the QR code with your phone.
  2. Enter a student name.
  3. Join the queue.
  4. Confirm the board updates.
  5. Confirm the phone shows the student ticket status page.

Test 3: teacher actions

  1. On the teacher computer, press Complete.
  2. Confirm the board changes.
  3. Join again from the phone.
  4. Press Skip from the teacher computer.
  5. Confirm the status changes correctly.

Test 4: student cancel

  1. Join from the phone.
  2. Open the student status page.
  3. Press Cancel.
  4. Confirm the ticket is removed.

Test 5: board PIN unlock

  1. Set the teacher board PIN from the dashboard. That same PIN will work for the teacher's other classrooms too.
  2. Open the display on the BenQ.
  3. Unlock the controls on the board.
  4. Confirm the PIN pad works.
  5. Lock the board controls again.

Test 6: refresh recovery

  1. Refresh the teacher page.
  2. Refresh the board display.
  3. Refresh the phone student page.
  4. Confirm each screen restores the correct current state.

Test 7: end session

  1. End the session from the teacher console.
  2. Try joining from the phone again.
  3. Confirm the system rejects the join because the session is over.

Quick Troubleshooting Guide

Problem What it usually means What to try
Students cannot join Session may not be live Check that the teacher started the session
QR code does not scan Distance, glare, brightness, or browser zoom issue Move closer, increase board brightness, reload display
Board looks too small BenQ browser is not full screen or screen scaling is odd Reopen full screen and test again
Board goes dark or times out Device sleep or screensaver settings may override the browser Keep the site on https, leave the display page open, and change Fire TV / BenQ sleep settings if needed
Teacher actions do not seem to update Temporary network or browser issue Refresh the teacher screen and board screen
A student joined but disappeared They may have cancelled, refreshed into a different browser profile, or the session changed Check teacher console history and active queue
Students keep asking whose turn it is Board may not be visible enough or queue routine is not taught yet Make the board more visible and teach the process explicitly
Board controls stay visible Teacher PIN mode may still be unlocked Lock the board controls after use
Recent session times look wrong Reporting time zone may not match the teacher's school time zone Go to the dashboard and update Reporting time zone
A name is hidden on the board The name may be waiting for teacher review Open the live session screen and choose Change or Allow

Best Practices Summary

Best classroom use

Best technology use

Best communication use

One-Page Quick Start

Before class

During class

After class

Final Recommendation

For the smoothest classroom experience:

That setup keeps the room organized, keeps the screen readable, and makes the workflow easy for everyone.